For orders within the US, we've got a simple shipping policy for you:
Orders that are $70 or less: A flat fee of $5 will be charged for shipping and handling. This fee will be added to your order total at checkout, so you know exactly what you're paying for.
Orders over $70: You're in luck! Shipping will be on us. That's right, free shipping for orders over $70.
Please keep in mind that this policy only applies to orders within the US. For orders outside of the US, shipping costs will be calculated at checkout based on the size and weight of your order and the destination.
We process and ship all orders from our Jupiter shop Monday – Friday. All orders are shipped using the United States Postal First Class Shipping service.
Orders within US take 3-7 business days to be delivered to you, and we ship within 2-3 business days.
International orders take 7-14 business days to be delivered via DHL or Fedex, and we ship within same 2-3 business days.
When your order ships, we will send a shipping confirmation email with the tracking information.
Absolutely! Once your order has been dispatched you will receive your personal tracking number.
Use your tracking number to keep tabs on your package journey at www.usps.com
You can also send us a quick message and we’ll be happy to track it for you.
Yes, we do! We offer free local delivery for orders more than $100 within Palm Beach County. If your order is less than $100, there will be a $10 charge for the delivery service within the same area.
Can I place an online order for in-store pickup? You surely can! If you'd like to pick up your order from our store, simply leave a note at checkout indicating your preferred pickup time. We'll have your purchase ready for you!
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
We also accept offline payments via Venmo, Zelle and Cashapp.
YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
We understand that sometimes things don't work out! That's why we offer an exchange option or a shop credit for any items that you're not completely satisfied with within 7 days of receiving the product.
Just keep in mind that the buyer is responsible for return shipping costs and any changes in value if the item isn't returned in its original condition.
The shop credit is valid for 6 months from the date we receive the returned item and doesn't cover shipping costs.
If you do need to return an item within the 7-day timeframe, please reach out to us at email@example.com to begin the process.
We appreciate your understanding that we are a small business, and we do have to stick to our policies. If you have any other questions or concerns, please don't hesitate to contact us!
No, there is no minimum order requirement. This has never been and will never be the case.
Yes! If you place your order online and would like to receive it at a later date, simply select the desired shipping date on Faire during checkout or specify it in an email to us.
This way, you can complete your order without paying (payment is not required until just before dispatch). Just include the preferred delivery date in the order notes, and we'll keep your order ready for you until then. This option is recommended for orders with high quantities during peak seasons.
For US continent wholesale orders under $100 or 1lb, we use USPS first-class Mail. For orders over $300, we use either USPS, UPS or FedEx, whichever is cost-effective.
Yes, we offer customized designs for orders of 100 pieces or more. A $50 sample fee is required. If you're interested in a customized design, simply send an email to Yian at firstname.lastname@example.org with images, dimensions, the desired quantity, and any other important information. Please keep in mind that sample lead times may vary, and we do not accept customized orders during our busy season from October to December.
Of course! You are welcome to sell our products on your website.
We provide you with photos, videos, and product descriptions that you can use to showcase our products on your website. This way, you can easily promote and sell our products with confidence, knowing you have all the information you need to succeed.
Please note, only our approved retail customers may use our media resources with our consent.
Exclusivity of a postal code can be obtained by making an initial order with a subtotal of $200. To maintain this exclusivity, a minimum spend of $600 must be made every six months.
Yes, we offer product samples for a fee. The good news is, if you return the samples within 30 days with all original labels intact, the fee will be waived.
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